"How amazing is the iQue?? Let me count the ways..."

People need to know how amazing this product is. I've used other GPS devices before, but this one has solved all of the previous problems, specifically:

The resolution, color pattern, and LED brightness are adequate to easily read the display during daylight hours.
The software-adjustable text size facilitates reading street names without reading glasses (crucial while driving).
The front-side, center button allows immediate zooming in and out to obtain the amount of detail needed under changing conditions.
The software's ability to quickly recalculate a route if you go off track is unbelievably fast and accurate. It simply won't let you get lost.
The car adapter is versatile enough to allow you to position the unit on virtually any dashboard, and the external speaker makes hearing and understanding the instructions a non-issue, even in a noisy car.
With a 512 MB SD card in place, the unit can hold detailed map information for half the U.S.A. at a time.
There are too many great features to list. In summary, this unit does what it is supposed to do and does it extremely accurately and with great user friendliness. Every car should have one. No one should "leave home without it"!

B. E. W., M.D.

"iQue 3600 tours Europe"

Less than 2 years ago, I bought a new car (a BMW 3 series), but didn't take the GPS navigation system as an option, as I frequently travel all around Europe in a car other than mine. So I was an ideal customer for a portable GPS. More recently, I saw in a nearby dealer an exciting GPS + PDA device, the new GarminR iQue 3600. It seemed quite more professional than ordinary PDAs with non-professional GPS navigation software you can add on. So I bought the iQue 3600.

It's absolutely impressive! The device has an average 5-10 m accuracy in all situations, showing all the time the place you are and the route you must go! I suggest to add on the external antenna (you can place it inside the car, near the windscreen) so as to never lose the satellite signal, even driving between big trees. (I tried that in the Dark Forest in Germany!) The maps are really very realistic and the voice always tells you the way to go! Even in very small routes, as between Bitburg in Germany and Vianden in Luxemburg, for example, with a lot of trees and mountains all around (and under a snowstorm, in my case!), the system guides you with near 5-meter accuracy! You just have to program a destination and follow the instructions. I could compare the map quality, as well as the accuracy, with other known systems in the market and I am absolutely sure that Garmin is the right choice! Recently, I tried another known (and expensive) system—I prefer not to mention the brand—and noted the poor-quality map, as well as accuracy of only 20 meters! It's really better to buy a navigation system made by a known GPS maker, and not by a car audio system manufacturer.

In addition, my map installation CD was accidentally damaged, and I sent an e-mail to Garmin so as to know how to have a new CD. Five days later, I received a new CD in my home with no extra cost! I'm really convinced that in the GPS field, Garmin is the right company and has the right products!

A. F., MD
Brussels, Belgium

We contacted A.F. to request permission to publish his user experience. Here's what else he had to say:

Thank you for your message. You can include all my comments in your newsletter and website.

I'm enclosing a picture of my iQue in action so you can note that the mobile kit base is stable enough to allow a positioning very close to the driver and not allowing eyes off the road.

Kind regards,

A. F.

"iQue to the rescue in China"

I purchased an iQue 3600 for my husband's birthday in November 2003. He frequently travels in China, and is currently in China and brought the iQue with him. I just received the attached e-mail. I have never felt so good about a gift!

A. K.

Here's what A.K.'s husband said:

Yesterday the iQue saved me. I was driving from Guangzhou to Jiangmen in a really crappy cab, and I did not trust that the driver knew where he was going. I flipped out the GPS and sure enough, I watched him make a circle on the screen. I then called my contact in Jiangmen and had him talk the guy in, as my driver did not speak a word of English.

S. H.

"The iQue 3600 does a little civil engineering"

I got my iQue 3600 some three months ago. I use it every day for short and longer trips. It really helps if you know when you are arriving to a destination. Working as civil engineer, I also found it useful on site for quick measuring and profile scanning. With a 128 MB SD card, I am able to have my presentations and other stuff (pics, music, memos) with me.

Z. M.
Ottawa, Canada

"iQue helps the good doctor make her rounds"

Hello Garmin Group,

I purchased the iQue 3600 one month ago. Since then, it has guided me across the country to Minnesota and back, and got me "unlost" in the tangled streets of Boston. It also plays cheerful music, has all my important info and, best of all, holds medical prescribing software so that I can give my patients and myself the latest updates on prescription medication. My iQue also holds dosage calculators and the latest ACLS and PALS updates.

Thanks, Garmin, for a great product. I never thought I would enjoy a handheld device so much. Keep those maps and voice prompts coming.

Best regards,

Dr. D. C., A.B.E.M.

"Great product. Great service."

I love my iQue 3600. I had a problem at first, but your customer service team took care of me like you would not believe.

I just placed an order for three more units for our sales staff. Great product. Great service. Keep it up.

My best,

John

"Non-commissioned iQue salesman"

Your website and others confirmed how great a device the iQue 3600 is. I have used it in the backcountry of Virginia, and it was terrific. The integration of contact addresses and GPS makes it very easy to use, plus all the other features make it an invaluable device. Two of my friends have bought one after seeing mine. Too bad I am not on commission.

E. T.

"Peace of mind: the iQue 3600"

To whom it may concern,

I just wanted to say thank you for creating a great product. I have had my Garmin iQue 3600 for a few months now, and I love it. I previously had a (competitor's product), but this is my first GPS.

My work involves driving to various clients' homes on a daily basis. I have found that 98% of my clients have no idea where they live nor how to get there from here. Using online map programs were not all that helpful either. Many a time, those directions would have me going left instead of right and right instead of left.

Then there's the issue of driving at night. Many towns and cities have problems keeping up street signs and keeping them clear of tree branches and weeds. And I have found that many towns have no signs at all. Then there's trying to read directions in the dark or driving with the overhead light on. Not that driving during the day is any easier when you're trying to read directions and find where you left off.

One night, prior to receiving your unit, I went around the world in an hour. I was in a small town for a last minute 10 p.m. appointment. Here, they apparently roll up the sidewalks at 5 p.m. and there were hardly any streetlights. After leaving the clients' home at about 11:30 p.m., I became lost and tried to backtrack to their home to start again. I frequently had to do this when trying to following directions backwards.

I couldn't find it. I drove around and stopped at a Duncan Donuts, a convenience store, and two 24-hour gas stations. Not one of the employees at any of these places spoke English. I felt like was in the Twilight Zone and had been transported from one country to another. I was beyond upset. I didn't make it home that night until after 1:30 a.m.

That was why I bought your unit. It is too stressful to be lost all the time and not know how to find my way.

Thank you for the peace of mind and the stress reduction.

Sincerely,

T. B.
Worcester, MA

"Keep up the good work, engineering!"

Hi guys,

Just wanted to let you know the iQue 3600 is simply even more amazing with the release 2 software update! Keep up the good work!

Thanks a lot!

Art

"The 3600 goes 3800 without a hitch"

Dear Garmin:

I just finished a 3800-mile road trip throughout the Northwest with my newly acquired iQue 3600. The device worked flawlessly, and I experienced an amazingly easy learning curve in its operation, having only obtained it two days before my departure. I should note that this trip was routed on many off-highway roads and to the addresses of the many family and friends we visited. What a terrific piece of technology!

I have been using my Garmin GPS III for sailing and fishing for several years, including an extended offshore cruise to mainland Mexico, so you already had my respect for your products.

I just wanted to say thanks and keep up the great work.

Best regards,

M. T.
Valley Village, CA

"No rocket scientist needed"

I just recently purchased the iQue 3600 from the online Costco warehouse. The price was right and it came with all the accessories other companies wanted to charge me extra for. As an undecided buyer, I was torn between the (competitor's product) Handheld and the Garmin iQue 3600. I found purchasing the (competitor's product) would cost me about $1100.00 when adding GPS. The iQue 3600's final cost was $549.00, including tax and shipping. After receiving the iQue 3600, I thought I needed to be somewhat of a rocket scientist to figure the gadget out. To my surprise, I was able to learn and have my GPS ready to travel in less than two days. The instructions were easy and simple to learn. This is my first PDA, and it definitely made my life very easy. I have stored all my contacts, set all appointments, and traveled to my destinations without the hassle of opening the paper map. I just input the intended address to my destination, and before I know it, I am within 10 feet from my objective.

F. N.

"Even seniors love the iQue"

Dear Garmin,

I am a senior citizen who likes and owns quite a few tech devices. I am, however, very seldom moved to write the manufacturer about them. For the iQue 3600, I felt compelled to let you know what a satisfying product it is. It is a lot of fun to use and has great practical value. Keep up the good work.

B. C.

"Making quick work of traffic snarls with the iQue 3600"

Garmin,

I purchased my iQue 3600 at Comp USA on Sept 18th, just before a trip. I used the unit to navigate back roads around an 8-mile traffic jam on the interstate (replacing a couple of hours of frustration with 10 minutes of fun). I was using a (competitor's product), but I was blown away by the brightness and clarity of the screen on the iQue 3600. It has been great. Thanks for a very fun and useful tool.

Bill

"Thanks for the positive support"

I have owned an iQue 3600 for three months. This is truly an amazing product. I was an early adopter to the Palms, and this unit sums it all up. You get what you pay for. I travel in the car and by plane weekly and this gets me to where I am going without getting lost. Also, Garmin customer support is by far the best support team I have ever dealt with on any electronic device. Time after time, you all are patient, willing to answer questions, and offer solutions without long hold times and without going through a long computerized phone tree to reach a live person. Your products and support team have lead to many positive recommendations and, in return, an increase in the sale of iQue 3600s (by my business partners, friends, and family). Thank you!

M. A.
Buffalo, NY

"iQue takes over for StreetPilot III"

Dear Garmin,

I have a StreetPilot III and love it. Now, with this new iQue, its compact design and PDA function have made my travels much easier and fun. Now my sister and my neighbor want to buy one. What a great product!!

D. W.

"iQue 3600 is heavenly"

This product has been sent from the heavens with the salesperson in mind. Thanks for developing this product. Only improve it--do not discontinue it!

K. C.

"Accounts Manager diggin' the 3600"

I just received my new iQue 3600. This product has exceeded my expectation more than anything I can recall. The fact that this is a new offering makes it all the more impressive. I have been involved with high-technology product marketing for many years, so I have seen my share of new product launches. You should be proud of the job you have done.

I am currently a regional accounts manager covering the U.S. and Canada. I visit so many different cities once or twice a year that navigation is always a problem. The iQue 3600 is going to save me a tremendous amount of time and aggravation.

Thank you, and keep up the good work.

J. L.
Regional Accounts Manager

"Why waste words?"

iQue 3600 ROCKS!

J. K.

"iQue 3600 helps provide quick medical response for crash victims"

Dear Garmin:

Last week, I had been down on the Gulf Coast (Gulf Shores, Alabama) sailing and trying out my new Garmin iQue 3600. I have used a Palm Pilot and Garmin GPS III as separate units for years, but really liked the idea of combining these two functions into one unit.

On Friday, as I was driving home to Birmingham going north somewhere on I-65, I saw a two-vehicle wreck as it was happening. I immediately pulled over and went to assist along with other motorists. A young girl, about 12 years old, was thrown from one of the vehicles and was lying in the grass median. One person was already on the cell phone talking to the 911 operator, when a blank look suddenly came over his face. I heard him say "I don't know." Then he yelled out, "Does anyone know where we are?" I was able to say "Yes." I then turned on the iQue GPS and within seconds, it was synchronized. I then pulled up a map that showed me the exact spot and mile marker.

He was able to tell them our exact location so they could dispatch the closest emergency assistance. Within minutes, a small-town volunteer fire department, state trooper and ambulance arrived to assist. Thanks to the ready accessibility of the Garmin GPS and the accurate location info, these people were able to get prompt medical attention.

Sincerely,
C. S.

" Simply amazing"

Dear Garmin Team,

About a week ago, I purchased the iQue 3600, an external antenna, car kit, 512 MB SD card, and travel kit. This is one of the most amazing, innovative consumer products in a long time. Due to the intuitive nature of the data input and overall user interface, it took less than an hour to get fully acquainted with the product. The accuracy level of the GPS function is astounding. The turn-by-turn voice navigation is very helpful since I have the unique skill to get lost everywhere I go. With the 512 MB SD card, I am able to get most populated areas of the U.S. "on board".

Best regards,
M. M. S.

"Galyan's associate becomes an iQue believer"

I am an associate at Galyan's in Peoria, Illinois. Recently, we received four iQue 3600 units. At first I thought this little amazing tech toy was just another gimmick. But after playing with it a few minutes, I realized how clever and unique it really is.

I was so intrigued by all of its uses that I began to steer potential customers away from ordinary GPS units and toward the iQue 3600. In ten days, I have sold two and expect to sell the other two soon. So with that in mind, I suggested that the company order me another ten to sell for the Christmas season. I, too, want to purchase an iQue and so I can better demonstrate all of features it contains. Congratulations on an incredible product.

B. C.

"You get what you pay for"

Last week my neighbor let me borrow his Garmin GPS V. It was fun to use and accurate. I have been lost too many times so I decided to purchase a GPS. I searched the Internet and found the (competitor's product) for my Compaq iPAQ 3800. I bought it and discovered the hardware was defective after 5 hours of trying to get it to work. I returned it.

(Customer explained at length how he tried other competitors' units.)

I found the iQue at REI and purchased it. You get what you pay for. This is a great product and I am very satisfied with it (now that I have tried all the others). A co-worker just ordered his after seeing my iQue.

Thanks,
F. E.

" iQue 3600 and customer service create customer loyalty"

Dear Garmin,

I just wanted to take a moment to thank your company for the outstanding products and customer service that you provide. I am the happy owner of a Garmin iQue 3600—arguably the best personal electronics device I have ever purchased. In addition, I purchased an accessory—a friction mount. There was some confusion on which component I needed, but when I asked about it, your company "made it good" by providing me with the mount and the bracket at no additional fee. I just want to say that I have become and will remain a loyal Garmin customer as the result my excellent experiences.

Sincerely,
D. H.

"Keep up the good work"

I just wanted to thank you for the fantastic service and support I have received from your technical department since receiving my iQue 3600 unit about a month ago. I experienced software difficulties that would not allow me to use the mapping feature, so I called the support center and they resolved the problem over the phone is less than 10 minutes.

Thanks for the great service. The iQue is a great product. Keep up the good work.